FAQ for Emerald Creek Apartments
Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card. All application fees are nonrefundable.
How do I apply?
You can apply online by finding the "Apply Now" button on the right-hand side of the main menu on our property website.
Which utilities do I pay?
Residents are responsible for electric and gas. Water, sewage, and trash are included in rent.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. Our security deposit ranges from $300 to 1.5x your monthly rent. Our community partners with SayRhino
as a security deposit alternative.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on or before the first of the month. A $75 late fee will be applied on the 4th of each month (even on weekends and holidays). All late rent payments must be paid in person in the office with cashier's check only.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
At Emerald Creek Apartments, we welcome up to 2 pets, cats or dogs. One pet living in the apartment will then require a one-time, nonrefundable $300 pet fee and a second pet would be an additional $150. Monthly pet rent is $35 for one pet and $60 for two pets. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
We partner with Xfinity for our community cable and Internet offerings. Please inquire with our office regarding any other cable/Internet providers.
Can I grill on the property?
Grilling of all types and kinds is prohibited within 50 feet of all buildings. We do not allow cooking appliances in use on balconies or patios.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Repeated lock-outs result in lock out fees; the first lock out assistance, during business hours, is free of charge.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.